Privacy Policy

1. Introduction

jayn9 (referred to as "we", "us", or "our") operates an online gaming and sports betting platform accessible to players in Bangladesh. We are firmly committed to protecting the privacy and personal information of every user who registers, browses, or interacts with our services.

This Privacy Policy describes the types of information we collect, the reasons we collect it, how it is stored and used, who it may be shared with, and the rights you have over your own data. By accessing or using jayn9, you acknowledge and agree to the practices described in this policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately.

2. Information We Collect

To provide a safe, fair, and personalised gaming experience, jayn9 collects several categories of personal and technical information from users. The types of information we may collect include:

• Identity information: full name, date of birth, username, and national ID or passport number where applicable for account verification.
• Contact information: email address, mobile phone number (especially numbers registered with bKash, Nagad, or Rocket), and city of residence such as Dhaka, Chittagong, or Sylhet.
• Financial information: transaction history, deposit amounts in BDT, withdrawal requests, payment method identifiers (e.g. the last four digits of a bKash or Nagad account number), and bonus redemption records.
• Technical and device information: IP address, device type, operating system, browser type, session timestamps, and approximate geolocation (country and city level).
• Behavioural information: pages visited, games played (cricket betting, slots, live casino), bet history, session duration, and in-platform preferences.

3. How We Use Your Information

jayn9 uses the personal information we collect solely for legitimate purposes connected to the delivery and improvement of our services. We do not sell, rent, or trade your personal information to third-party marketers under any circumstances.

• Account creation, identity verification, and KYC compliance to ensure that all players are aged 21 or above.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods in Bangladesh.
• Fraud prevention, responsible gaming monitoring, and compliance with anti-money-laundering obligations.
• Improving platform performance, personalising content recommendations, sending service notifications, and analysing aggregate usage trends.

4. Legal Basis for Processing

We process your personal data on several legal bases. Where you have created an account with jayn9, processing is necessary to perform the contractual obligations owed to you as a registered player — including operating your account, processing transactions, and providing access to games.

In some cases, processing is based on our legitimate interests (such as fraud detection and platform security), your explicit consent (such as receiving promotional communications), or legal compliance obligations that apply to online gaming operators providing services to Bangladeshi residents.

5. Cookies and Tracking Technologies

jayn9 uses cookies and similar tracking technologies to enhance your browsing experience and to understand how our platform is used. Cookies are small data files stored on your device when you visit our site. We use the following categories of cookies:

• Essential cookies: required for the platform to function correctly, including maintaining your login session and storing your language preference.
• Analytics cookies: help us understand aggregate user behaviour, popular game categories, and platform performance metrics so we can improve the experience for all Bangladesh players.
• Preference cookies: remember your settings such as game filters, preferred currency display (BDT), and notification preferences so your experience feels consistent across visits.

6. Sharing Your Information

jayn9 does not share your personal data with unaffiliated third parties for marketing purposes. We may, however, share certain information with carefully selected service partners who assist us in operating the platform. These partners include payment processors (such as bKash, Nagad, and Rocket gateway providers), identity verification services, fraud prevention specialists, and platform analytics providers. All third-party partners are contractually bound to handle your data in accordance with this policy and applicable data protection standards.

We may also disclose personal information if required by law or in response to a valid legal process, such as a court order or government authority request. In all such cases, we will limit disclosure to the minimum amount of information necessary to satisfy the legal obligation.

7. Data Retention

We retain your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Specifically:

• Active account data is retained for the lifetime of your account and for a reasonable period after account closure to handle disputes or compliance queries.
• Financial transaction records may be retained for up to seven years to comply with financial reporting and anti-money-laundering obligations.
• Anonymised and aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and platform improvement purposes.
• Marketing consent records are retained as long as you are subscribed to our communications, and for a brief period after opt-out to process the removal request fully.

8. Your Rights and Choices

As a jayn9 user, you have a number of rights regarding your personal data. You may contact us at any time to exercise these rights. We will respond to all legitimate requests within a reasonable timeframe and without charging a fee in most circumstances.

Your rights include: the right to access a copy of the personal data we hold about you; the right to request correction of inaccurate information; the right to request deletion of your data where no legal obligation prevents it; the right to object to processing for direct marketing purposes; and the right to withdraw consent at any time for processing activities based on consent. To exercise any of these rights, please contact our support team using the email address listed in the footer of this site.

9. Security of Your Data

jayn9 employs industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption for all data transmitted between your browser and our platform, secure server infrastructure, regular security audits, and strict access controls that limit data access to authorised personnel only. While we take all reasonable precautions, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We encourage you to use a strong, unique password for your jayn9 account and to never share your login credentials with anyone.

10. Children and Minors

jayn9 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes age verification steps, and we reserve the right to request identity documents to confirm the age of any user. If we discover that personal data has been collected from a person under 21 years of age, we will promptly delete that data and close the account. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing gambling platforms.

11. Changes to This Privacy Policy

jayn9 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal obligations, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page. Where required by applicable law, we may also notify you directly via email or an in-platform notification.

Your continued use of jayn9 after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our support team. You can reach us at the email address listed in the footer of this page. We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them within 14 business days. Our support team is available 24/7 and will be happy to assist players across Bangladesh, including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.